HumanisRx Return to Work Program 

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HumanisRx Privacy Policy

Information Privacy Statement (Public)

HumanisRx is committed to protecting the privacy and security of your personal information obtained because of your client relationship with us.

Why we collect, use and share your personal information

Our staff collects, uses and shares your personal information for the following purposes:

  • To provide you with information such as medication and health information related to your condition, medication reviews, care plan, immunization information, drug interactions, alternative medication therapies and other healthcare services as appropriate for your needs;
  • To work with your healthcare providers to optimize your care. For example, discussing medication issues with your prescribing physician, modifying medication or medication doses, monitoring care and assisting with any additional medication needs;
  • To provide you with information, additional program recommendations and/or referrals that may assist in your health conditions;
  • To help improve the quality of services through understanding our client’s needs, conducting market research and investigating new business processes;
  • To create an electronic patient and/or client record; and
  • To fulfill our professional, legal or regulatory obligations.

How information is collected

We collect information directly from you that you share with us when you contact one of our staff or use our services. We may also collect information indirectly through other people involved in your healthcare. For example, we may collect information:

  • From your physician, other prescribers, community pharmacist or healthcare providers when clarifying your medication needs;
  • From your benefits provider or a disability management company that is providing benefits or services to you, in order to assist in managing your medication therapy program;
  • From your authorized representative or substitute decision-maker; and
  • From your electronic health records.

How information is shared and disclosed

When we provide you with healthcare services, we may share your personal health information with your healthcare providers when it is necessary for your healthcare. We do not share personal health information without your consent for other purposes unless we are legally required to do so. For example, your personal information may also be disclosed to respond to a court order or under a specific statute (e.g. the Coroner’s Act or Adult Guardianship Act).

We use service providers and subcontractors who assist us in our business. These service providers and subcontractors may have access to your personal information while they perform specific duties for us. They are not permitted to use your personal information except as authorized by us.

We may share your personal information in connection with the review of and the completion of business transactions involving all or part of our business. Examples of business transactions include mergers, sales, financings, reorganizations or other transactions involving our assets. We will require that any parties involved in these transactions who receive your personal information only use that information in connection with the transaction and for the purposes for which your personal information was collected.

How HumanisRx ensures that personal information is secure

We use electronic and paper records to manage and store information efficiently, and improve the quality of care we deliver.

We record your information in our pharmacy information systems on premises and/or in an offsite datacenter, and use automated backups to our offsite datacenter in order to ensure security and availability of information. All locations are treated as secure and accessible only by authorized personnel.

We use a variety of safeguards to protect your electronic information including encryption, passwords and access audits.

How to make a request for personal information HumanisRx has collected

An individual may request to view or correct personal information by means of written request to the location at which they received service.

If you have further questions about your personal information at HumanisRx or would like to request access, contact the Information Privacy Officer: privacyofficer@humanisrx.ca

The Consulting Pharmacist works closely with you, your doctor and your community pharmacist to make sure you are getting the best results from your medications. For example, the Consulting Pharmacist may:
•    Explain what to expect from your medications
•    Ensure you are taking medications that best suit your needs
•    Ensure the dose of medication is appropriate for you
•    Provide suggestions to help you remember to take your medications and fit them into your daily routine
•    Track how you’re feeling to ensure the medication is working for you
•    Help you manage any side effects you may be having from your medications
•    Answer any questions or concerns you have about your medications

The Consulting Pharmacist does not replace your community pharmacist. In fact, the Consulting Pharmacist works with your community pharmacist and your doctor to help you get the most from your medications. As a member of HumanisRx's health care team, the Consulting Pharmacist is experienced in helping people use their medications to feel better. You may find that the consultation and follow-up with the HumanisRx Consulting Pharmacist is more in-depth than what you may experience with your community pharmacist.

No, it is not mandatory. However, we encourage you to participate. The Consulting Pharmacist can help you find the most appropriate medication plan, manage any side effects and answer any questions or concerns about your medications. The Consulting Pharmacist works with your doctor and community pharmacist to ensure that your medications are the best fit for you.

The Consulting Pharmacist will obtain your health and medication information, review it and arrange a time to talk with you about your medications by phone. This discussion usually takes about 30 minutes. The Pharmacist may make recommendations or suggestions to help you get the most from your medications. If needed, the Consulting Pharmacist will contact your doctor and/or community pharmacist to share these recommendations. Sometimes follow-up calls, which usually take about 15 minutes, are scheduled.

The Consulting Pharmacist asks your doctor, pharmacist or other healthcare professionals, such as your naturopath, to share information about your health and medications. After reviewing your medications and discussing them with you, the Consulting Pharmacist may share recommendations and suggestions with your doctor and other professional members of your healthcare team. For example, the Consulting Pharmacist may forward recommendations to your doctor if you are experiencing a side effect from a medication, if your dose is too high or too low, or if there is a different medication better-suited to your condition. Sometimes the Consulting Pharmacist only needs to discuss medications with you and does not need to provide information to anyone else, unless it is requested.

The Consulting Pharmacist does not know who your employer is. Your medical information is personal and confidential and the Consulting Pharmacist doesn’t share any personal medical information with your employer.

No, there is no fee. If you’re enrolled in HumanisRx’s Return To Work program through your employer benefits plan, there is no cost to you for our services. The Consulting Pharmacist is part of your benefits plan program to support you in your return to work.

Explore the HumanisRx Medication Consulting website for more information and to view a video explaining the program.  There is also a brochure available on this site that you can download and share with your doctor, healthcare team or family.  We can also mail you a brochure if that’s more convenient.

Our Consulting Pharmacists are available to talk with you. Click here for our contact information.

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