Why we collect, use and share your personal information

Our staff collects, uses and shares your personal information for the following purposes:

• To provide you with information such as medication and health information related to your condition, medication reviews, care plan, immunization information, drug interactions, alternative medication therapies and other healthcare services as appropriate for your needs;
• To work with your healthcare providers to optimize your care. For example, discussing medication issues with your prescribing physician, modifying medication or medication doses, monitoring care and assisting with any additional medication needs;
• To provide you with information, additional program recommendations and/or referrals that may assist in your health conditions;
• To help improve the quality of services through understanding our client’s needs, conducting market research and investigating new business processes;
• To create an electronic patient and/or client record; and
• To fulfill our professional, legal or regulatory obligations.

How information is collected

We collect information directly from you that you share with us when you contact one of our staff or use our services. We may also collect information indirectly through other people involved in your healthcare. For example, we may collect information:

• From your physician, other prescribers, community pharmacist or healthcare providers when clarifying your medication needs;
• From your benefits provider or a disability management company that is providing benefits or services to you, in order to assist in managing your medication therapy program;
• From your authorized representative or substitute decision-maker; and
• From your electronic health records.

How information is shared and disclosed

When we provide you with healthcare services, we may share your personal health information with your healthcare providers when it is necessary for your healthcare. We do not share personal health information without your consent for other purposes unless we are legally required to do so. For example, your personal information may also be disclosed to respond to a court order or under a specific statute (e.g. the Coroner’s Act or Adult Guardianship Act).

We use service providers and subcontractors who assist us in our business. These service providers and subcontractors may have access to your personal information while they perform specific duties for us. They are not permitted to use your personal information except as authorized by us.

We may share your personal information in connection with the review of and the completion of business transactions involving all or part of our business. Examples of business transactions include mergers, sales, financings, reorganizations or other transactions involving our assets. We will require that any parties involved in these transactions who receive your personal information only use that information in connection with the transaction and for the purposes for which your personal information was collected.

How HumanisRx ensures that personal information is secure

We use electronic and paper records to manage and store information efficiently, and improve the quality of care we deliver.

We record your information in our pharmacy information systems on premises and/or in an offsite datacenter, and use automated backups to our offsite datacenter in order to ensure security and availability of information. All locations are treated as secure and accessible only by authorized personnel.

We use a variety of safeguards to protect your electronic information including encryption, passwords and access audits. Best industry practices and protocols for security are implemented and maintained in compliance with Privacy Legislation.

How to make a request for personal information HumanisRx has collected

An individual may request to view or correct personal information by means of written request to the location at which they received service.

If you have further questions about your personal information at HumanisRx or would like to request access, contact the Information Privacy Officer: privacyofficer@humanisrx.ca